We’re excited to introduce our new Support Portal!
This is a centralized place where you can quickly find answers, browse helpful resources, and connect with our support team when you need it.
Whether you're troubleshooting an issue, looking for how-to guides, or want to submit a support request, the portal is designed to make the process faster and easier.
What You Can Do in the Support Portal
1. Search the Knowledge Base
Before submitting a ticket, try using the built-in search to find answers right away. We’ve added a growing library of articles covering:
Common troubleshooting steps
Product walkthroughs
FAQs and best practices
How to search:
From the homepage, use the search bar at the top. Enter a keyword or phrase (like “adding campaign” or “email deliverability”), and you’ll see related articles instantly.
2. Browse Help Categories
Prefer to explore by topic? Head to the Knowledge Base section where articles are organized into categories for easy navigation.
For example:
Company Overview
Platform Management for Vendors
Email Deliverability
Updates & Announcements
Each article includes screenshots, step-by-step instructions, and tips to help you solve your issue.
3. Submit a Support Request
Can’t find what you need in the Knowledge Base? No problem! You can submit a ticket directly from the portal.
To create a new request:
Click the "Submit a Request" button (in the top navigation).
Fill out the form with as much detail as possible; what you were trying to do, what went wrong, and any screenshots or error messages.
Hit Submit. You’ll receive an email confirmation and a ticket number.
4. Track Your Requests
If you’ve submitted a support request, you can log in at any time to check its status.
Go to the "Requests" section to:
View all your open and past tickets
See responses from the support team
Add comments or updates to your request
Why Use the Support Portal?
Faster resolutions: Search for answers before waiting for a response!
24/7 access: Help is available whenever you need it!
Better visibility: Keep track of your requests in one place!
More control: Add updates, attach files, and close resolved issues directly!
Need Help Getting Started?
If you have questions about using the portal, feel free to reach out. We’re here to support you every step of the way! Email us at support@structuredweb.com, anytime!