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Welcome to the Structured Support Portal!

How to Access and Use the Zendesk Support Portal

Krista Staples
  • Updated

How-to-Access-and-Use-Zendesk-Support.gif

mainicon.png Overview

This comprehensive guide is designed to help you navigate the Structured Support Portal with ease and submit your support requests in an efficient and organized manner. By following the steps outlined in the User Guide linked here, you will be able to quickly find the assistance you need without unnecessary delays.

No matter what kind of issue you're facing, whether it's a technical problem, a question about how to use a specific feature, or any inquiries related to your account, our support portal serves as your go-to resource for reliable and timely help. 

We are committed to providing you with excellent support and look forward to assisting you with any challenges or questions you may have. Your satisfaction is our priority, and we encourage you to take full advantage of the resources available through our support portal.
 


mainicon.png Accessing the Support Portal

Main Support Portal Link: 

Click the link below to be directed to the Support Portal. Start browsing our Knowledgebase and training offerings immediately! Feel free to bookmark this for future use!

Direct Access to Our Support Portal

 

Contact Information: 

Your complete guide to connecting with the Structured Team! We look forward to chatting with you!

Learn How to Contact the Structured Team

 

Support Portal User Guide - Including Video Tutorial: 

Our centralized platform enables you to efficiently locate answers, explore valuable resources, and communicate with our support team as needed.

Whether you are resolving an issue, seeking instructional guides, or submitting a support request, the portal is designed to streamline and expedite the process.

This video provides a comprehensive overview of how to utilize the Structured Support Portal effectively to access resources and engage with the support team. It emphasizes essential features such as the Knowledge Base, support requests, and live chat options to facilitate seamless assistance.

Support Portal User Guide

 


mainicon.png Accessing the Portal - Where to Go and How to Log In


Step 1: Navigate to the Portal

  1. Open your web browser.
  2. Enter the URL: https://structuredsupport.zendesk.com
  3. Press Enter to load the support portal homepage.


Step 2: Create Your Account or Sign In


For New Users:

  1. Click the "Sign In" or "Submit a Request" button in the top-right corner.
  2. Select "Sign Up" if you don't have an account yet.
  3. Enter your information:
    • Email address (use your business email associated with your Structured account)
    • Full name
    • Create a password (use a strong password with at least 8 characters)
  4. Click "Sign Up" to create your account.
  5. Check your email inbox for a verification email from Structured Support.
  6. Click the verification link in the email to activate your account.


For Returning Users:

  1. Click the "Sign In" button.
  2. Enter your email address and password.
  3. Click "Sign In"

Note: If your organization uses Single Sign-On (SSO), you may be automatically redirected to your company's authentication system. Follow your organization's standard login procedure.


Step 3: Explore the Support Portal Homepage

Once logged in, you'll see:

  • Knowledge Base Articles - Self-service help articles organized by category
  • Submit a Request button - Opens a support ticket form
  • My Activities - View your submitted tickets and their status
  • Search Bar - Quickly find relevant help articles
     


mainicon.png Troubleshooting Access Issues


Can't Log In?


Problem: Forgot Password

  1. Click "Forgot Password?" on the login page
  2. Enter your email address
  3. Check your email for a password reset link
  4. Click the link and create a new password
  5. Return to the login page and sign in with your new password


Problem: Account Not Recognized

  • Verify you're using the correct email address
  • Check if your organization uses SSO - you may need to access through your company portal
  • Contact your IT administrator if you're unsure about your access method


Problem: Verification Email Not Received

  1. Check your spam/junk folder
  2. Add:  structuredsupport.zendesk.com to your email safe senders list
  3. Request a new verification email
  4. If still not received after 10 minutes, contact support directly using the contact information page


Portal Loading Issues?


Problem: Page Won't Load

  1. Check your internet connection
  2. Try refreshing the page (Ctrl+R or Cmd+R)
  3. Clear your browser cache and cookies
  4. Try a different browser
  5. Disable browser extensions temporarily
  6. Check if your company firewall is blocking access


Problem: Features Not Working

  1. Update your browser to the latest version
  2. Try accessing from an incognito/private browsing window
     


mainicon.png Using Zendesk on Mobile Devices

The support portal is mobile-responsive and works on smartphones and tablets:


Via Mobile Browser:

  1. Open your mobile browser (Chrome, Safari, Firefox)
  2. Navigate to:  https://structuredsupport.zendesk.com
  3. Log in with your credentials
  4. The interface automatically adjusts for smaller screens


Features available on mobile:

  • Browse knowledge base articles
  • Submit new support requests
  • View and respond to existing tickets
  • Receive email notifications
  • Upload photos directly from your device