Server Upgrades August 1, 2025 / Maintenance Notification

We’re Upgrading Our Servers to Serve You Better – Scheduled Maintenance Alert

We will be performing a scheduled server upgrade aimed at enhancing the performance, reliability, and scalability of our platform. As part of this upgrade we are moving some of our systems to their most modern and actively supported versions.

This upgrade is part of our continued commitment to providing you with a faster and more seamless experience. While we work to make this transition as smooth as possible, there may be brief periods of limited access during the scheduled maintenance window.

Below is a detailed Frequently Asked Questions (FAQ) section designed to provide clear expectations around the upcoming changes. It includes key information on what to anticipate, how it may affect your workflow, and any potential impacts.

 

When will the upgrade be performed?

Friday Aug 1, 2025 11:30pm ET

 

Will there be downtime?

Yes. While the upgrade itself is expected to take 30–60 minutes, the full maintenance window will last up to 8 hours. During this time, the platform may exhibit intermittent issues as our Quality Assurance team validates the upgrade and addresses any unexpected post-upgrade behavior. 

 

Where can I report an issue if I see something that isn't working as expected?

Please report any issues to the StructuredWeb Support Team at [e-mail]

 

What are the customer-facing changes?

The upgrade introduces the new Image Library User Interface to editors that previously used the "old" interface:

• The old Image Library User Interface created folders for each user individually (e.g., "Shane Edmonds > My Folder").
• The new Image Library User Interface displays all folders scoped to the Partner or Vendor level, not individual users.

After the upgrade, users will see a folder called "Archived Images" at the root level of their library. This folder contains images copied from the old user-specific folders. Here’s a comparison:

 

Before the Upgrade

User clicks to add/replace an image in an editor (not new drag and drop editors) and they see this folder structure:
              Shane Edmonds
              / My Folder 
              / My Folder 2

After the Upgrade

User clicks to add/replace an image in any new editor and they see this folder structure at the root level in addition to their existing folder structure:

              Archived Images

              / Shane Edmonds

              / Tom Jones

 

The process to copy the images to the new storage will take several days and is being done prior to the upgrade so Partners may begin to see the "Archive Images" folder prior to the upgrade.

 

Will existing content break or image links stop working?

No. The original images and their URLs will remain active. Any content using those URLs will continue to function normally. However, these original images won’t be accessible through the new Image Library UI—you’ll access them through the Archived Images folder instead.

There are no changes to the user experience for editors that already use the new drag-and-drop interface.
 

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Questions or Concerns?

If you have any questions, concerns, or encounter any issues during or after the upgrade, please reach out to the StructuredWeb Support Team at [e-mail].

We're here to help ensure a smooth and successful transition. Thank you for your understanding and continued partnership.